If anything is ever unsatisfactory about your order or experience, we want to make it right. Superior customer service is our stronghold. Please reach out to firstname.lastname@example.org and tell us what went wrong.
We‘re a relatively new game shop with plenty left to learn, so we also welcome your suggestions and feedback, which you can send to email@example.com.
We accept returns only if the item was not as described. To be eligible for a return, your return must be shipped to us within 30 days of purchase and items must be in the same condition that you received them.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have pursuant to the terms and conditions outlined above, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.